Shipping and Handling
We offer free standard shipping on all U.S. orders. We ship to all 50 states; Washington, DC; U.S. P.O. Boxes; Puerto Rico; and APO/FPO/DPO addresses.
All standard orders will be shipped and delivered by UPS or USPS (2-4 Business Days). Free shipping will be automatically applied to qualifying orders at checkout. Terms of offer are subject to change
Standard shipping is FREE on all INTERNATIONAL orders $160+
We offer free standard shipping on all International orders over $160 via DHL or USPS (3-15 Business Days). Free shipping will be automatically applied to qualifying orders at checkout. Terms of offer are subject to change
Shipments internationally now include custom duty fees at checkout.
Route Shipping Protection at checkout
Choose Route at checkout for comprehensive protection for your packages against loss, theft, and damage during transit. With our Route partnership your orders are tracked and will be reimbursed if they're lost or stolen .
No Route Shipping Protection
While we take care to package your order securely, Mims cannot be held responsible for lost or stolen packages once USPS tracking confirms pick-up. For your protection, we recommend selecting Route protection or signed delivery confirmation at checkout. We are happy to refund or resend orders that are returned to us by sender
- We process orders Monday-Friday within 24-48 hrs (excluding holidays).
- If you place your order after 1pm, we will process and ship the order the next business day.
- We do not deliver on Sundays or holidays.
- During checkout, you’ll see an estimated delivery date based on the shipping option you’ve selected.
How to File an Order Issue via Route
1. Go to the Route Resolve Center (via the Route app or web link from your order confirmation email)
2. Enter your email and order number, click next
3. Select the items you would like to file for, as well as the order issue type:
-
-
Where’s my package?
- If you select this option, you will be given a tracking update, and will have the option to “report an issue” if needed
- Damaged
- Issue unrelated to lost or stolen
-
Where’s my package?
-
- Lost
- Stolen
- Damaged
- Issue unrelated to lost, stolen, or damaged
6. At the end of the process you will be given an order issue summary with more information on what to expect next. You can log back into this page at any time and check for more updates!
When to File an Order Issue
All issues are eligible to file within 365 days from the order date, or 365 from the first tracking checkpoint if there is a tracking number available.
Lost item
An item is considered lost if it never is reported as delivered.
- This can also include if your order has been stuck in any shipping state OTHER than "delivered" You may report an order issue if enough time has been allowed for delivery to take place and it's well past the expected delivery date, or if your order is stuck in a shipping state other than "delivered"
Order issues are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.
On orders with an Estimated Delivery Date (EDD), please file within 2-30 days of the EDD.
Damaged order
If your item arrives damaged, unusable, or in an otherwise unacceptable condition, we invite you to report an order issue right away.
- Please remember to include pictures of the item(s) and packaging. Damaged packages must be filed within 30 days from the date it was marked as delivered.
Stolen package
Order issues for packages marked "delivered" yet not received, and where there is no evidence of “porch piracy,” must be made 5 days after “delivery date,” but no longer than 30 days to ensure it was not mis-delivered or easily found around the premises.
Please see our Route Package Protection Policies help center article for further details.
